Refund policy

We want you to feel completely confident ordering from us. Finding the right fit and support matters, and the only way to know if a garment is right for you is to wear it. So go ahead — put it on, move in it, live in it. If it isn't right, we'll make it right.

Try It On — Really

Because our garments are designed to be worn against the body, we expect you to try yours on. You do not need to keep it unworn, keep the tags attached, or hold onto the original packaging to be eligible. Wearing it to find out whether it works for you is exactly what we want you to do.

If You're Not Happy, Here's What Happens

First, we'll exchange it. If the fit or size isn't right, contact us and we'll send a replacement — a different size — at no cost to you. There is no exchange fee, and we cover the shipping both ways. Our goal is to get you into a garment that works.

Still not happy? We'll refund you. If an exchange doesn't solve it, we'll issue a full refund of the product price to your original payment method. Refund requests are honored within 30 calendar days of your purchase date. Please note that any import duties or taxes paid on your order can't be refunded by us — those are collected by the government, not held by us, so they're outside our control to return.

How to Start

Just email us at support@bariatrictechnologies.com and tell us what's not working. We'll take it from there — no lengthy forms, no hoops. If we're arranging a return, we'll send you a prepaid shipping label and simple instructions.

Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@bariatrictechnologies.com right away and we'll sort it out immediately.

Refund Timing

Once a refund is approved, it's issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a little longer to appear on your statement. If you don't see it after 15 business days, email us and we'll follow up.